Last updated: 12/05/2022
Who we are
Our website address is: https://www.happysmilestraining.co.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact details
Name: Happy Smiles Training CIC
Address: Office 5-7. Waterway House. Canal Street. Wigan. WN6 7NQ
Phone Number: 01942 741402
E-mail: info@happysmilestraining.co.uk
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Information on how you found out about website
Options for future communication
Your preference on how to communicate
Your preference of products/services you would like to buy/use
questions, queries or feedback you leave
how you use our emails – for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques
We use Google Analytics software to collect information about how you use happysmilestraining.co.uk. This includes IP addresses. The data is anonymised before being used for analytics processing.
Google Analytics processes anonymised information about:
• the pages you visit on https://www.happysmilestraining.co.uk
• how long you spend on each https://www.happysmilestraining.co.uk page
• how you got to the site
• what you click on while you’re visiting the site
• We do not store your personal information through Google Analytics (for example your name or address).
• We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.
• We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for a reason. We collect information through Google Analytics to see how you use the site and our digital services. We do this to help:
• make sure the site is meeting the needs of its users
• make improvements
• We also collect data in order to:
• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them
• allow you to access services
• provide you with information
• monitor use of the site to identify security threats
We also receive personal information indirectly, from the following sources in the following scenarios:
1. Email sign-up
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: address; company name; email address; first name; last name; job title; phone number; Usage Data; website; Postal code.
2. Social media
This type of service allows interaction with social networks or other external platforms. The interaction and information obtained are always subject to the user’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when users do not use it.
Your social media log-in details, should you provide them, will be kept only for the duration of our work and it is recommended that you change passwords on those accounts regularly.
3. Training courses
Your data is used to contact you about training details and how to pay for training.
Further details such as training arrangements, feedback and support may also be given via the details you provide or your social media accounts
4. Networking
When you meet our team at networking meetings and give them your contact details, your data is used to communicate what we do.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@happysmilestraining.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How we store your personal information
Your information is securely stored via the cloud on secure facilities.
We keep your details for 18 months. We will then dispose your information by removing it from our records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@happysmilestraining.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@happysmilestraining.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
Happy Smiles Training CIC’s ICO Registration number: T/C
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
Last updated: 12/05/2022
